FAQs

Frequently Asked Questions

Martin Garage Door offers answers to frequently asked questions about Garage Door installation, replacement, maintenance and services. Should you have any further questions, please consult our Contact Us page.

Q: What type of maintenance does my Martin Garage Door / Opener need?

A: For full maintenance information please view or download the Martin Garage Door Instruction Manual. You can also watch the Maintenance Video on YouTube.

Q: My remote does not work but my wall push button does. What’s wrong?

A: The battery in your remote probably needs to be replaced.

Q: Where can I purchase a Martin Garage Door?

A: Martin Garage Doors are available for purchase through an authorized Martin Dealer.

Q: How do I program HOMELINK®?

A:  Start by clearing your HOMELINK® (usually this is done by holding the two outside buttons for approximately 30-45 seconds) then holding the remote within 3″ of the button you want programmed.  Press and hold the button on the remote, then press and hold the button on the HOMELINK® you want programmed.  Hold both buttons until the LED changes states (i.e. from blinking to solid or vice versa).

If you need more assistance please contact our Parts Department at 1 (800) 388-9310.

Q: Where can I find the Martin Garage Door and Opener Installation Instruction manuals?

A: These can be found in the Resource Library of Martindoor.com.

Q: How do I become an authorized Martin Dealer / Installer?

A: Please fill out the Information Request Form and make sure to mark the “Becoming a Dealer” checkbox.  A Martin representative will contact you with the necessary information and paperwork to become a Martin Dealer.

Q: Where can I purchase a replacement Martin Garage Door panel?

A: Please contact an authorized Martin Dealer in your area.

If you are unable to find a Martin Dealer in your area using our Dealer Search, please contact us using the Information Request Form.

Q: Where can I see Martin’s Powder Coat samples or get a Martin brochure?

A: Please contact an authorized Martin Dealer in your area. If there is no Martin Dealer listed in your area, please contact us using the Information Request Form.

Q: How do I reset / re-program my Martin transmitter?

A: Programming instructions can be found on page 17 of the Martin Opener Instruction Manual.

Q: Can I paint my Martin Garage Door?

A: View page 24 (last page) of the Martin Instruction Manual.

Q: The windows on my door have smudges on them, what is the best way to remove them?

A: Our glass vendor recommends using a wet Mr. Clean Magic Eraser.

Q: How do I find an authorized Martin Dealer in my area?

A: Go to DEALER SEARCH to find an authorized Martin Dealer in your area.

If you are unable to find a Martin Dealer in your area, please contact us using the Information Request Form and a Martin Representative will contact you.