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Making Headlines:

Wheels Come Off When Jeffs Greets People

Aug. 21, 2006

Lynda Jeffs has the kind of personality that causes events to change their course.

In Las Vegas for a NASCAR event recently, the receptionist for Martin Door Manufacturing visited with pit crews from both the Home Depot crew of Tony Stewart and the Lowe's crew of Jimmie Johnson, both prominent driver's on America's top racing circuit.

 

 
 

Lynda Jeffs poses with three members of the Home Depot pit crew that are behind race car driver Tony Stewart of the NASCAR circuit. She saw the crew before a NASCAR race that is held in Las Vegas every year.

 

Johnson's pit crew invited Jeffs to come and visit them every time she attends a NASCAR event and took a couple of lug nuts off of their driver's car as momentos to make sure she remembered them as well.

She later met and talked to Johnson and he extended the same invitation as his crew, to come and see him before the next race she sees. Jeffs would like to attend the Daytona 500 some day to do just that.

 

It is Lynda's ability to deal with people, that makes her such a valuable resource in the Martin Door picture. As the first contact with the company, she seeks to put people on a positive path to enhance their experience.

Jeffs said it is important to use humor as a means of enjoying life and making it more enjoyable for others. She tries to remember the names of Martin Door's regular customers and vendors and has been known to sprinkle humor into those relationships.

"Laughter is really good for you. It's good for you mentally and physically," Jeffs said.

Jeffs worked for the state of Utah for 15 years as a secretary to the Public Safety office. As secretary for four hearing officers she dealt with Attorneys, Law Enforcement and drivers who were coming to a meeting with an edge and often dealing with DUIs (driving under the influence) or fatalities.

Lynda Jeffs shows off a pair of lug nuts taken from the tire off the Lowe's race car of Jimmie Johnson.

"People came there because of problems and were sometimes hostile. I needed to set the tone for the office, which was very important," she said.

Jeffs took specialized courses in dealing with difficult people and also took special training for phone skills. That training and her experience are evident in the way she is able to help people connect with the right source or contact at Martin Door.

"She loves the position, and the customers love her. She answers phones promptly with a smile. And you can tell she is smiling even from the other end of the line. Her friendly nature and gentle disposition have won her many compliments and fans from among the Martin dealer and employee ranks," Ken Martin, president of Martin Door, said of Jeffs.

Ken said Lynda has used a genuine caring nature, to help diffuse potentially difficult situations. "She always handles each call in a very professional way," Martin said.

Born in Utah, Jeffs spent her high school years in Southern California and also lived in Reno before making her way back to the Beehive State. She is the mother of one daughter, and also a grandmother.

Outside the office, Jeffs' stays active and involved. She loves horses and good cars. She currently owns a 1990 red Corvette convertible.

"Being active keeps you young and young of heart," she mused.

 

 
 

Lynda Jeffs poses with a crew member from the Lowe's pit crew of NASCAR driver Jimmie Johnson during a recent racing event in Las Vegas. Crew members from the Lowe's team gave Jeffs some lug nuts from their racer's car as a momento of the occasion.

 

 

 

 

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